Returns & Refund Policy
We want you to be happy with your purchase. If you are not, please let us know immediately, and in any event within 14 days of you receiving your order.
Due to the bespoke nature of our products, unless faulty we cannot accept the return of any jewellery as it has been made to order.
In the unlikely event that your order is faulty, or is not the design that was confirmed back to you in your confirmation email, you can return it to us within 30 days of you receiving your order. In these circumstances we will repair or remake the item to your original design specification and also refund the cost incurred in returning the item to us.
Items must be returned undamaged and in their original packaging.
Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we accept no liability for any items which go missing in the post and do not reach us. Please include your contact details and send to
Recollections, 18 Hermes Road, Gilmoss Industrial Estate, Liverpool L11 0ED
If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website's ‘track and trace' facility. If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount plus a £10.00 administration fee from any refund.
Please allow up to 5 working days after receipt for all refunds to be processed.